WHALETAIL PAYMENT reserves the right to charge convenience fees for certain or all recharges, as well as transaction fees based on certain completed transactions using the services. WHALETAIL PAYMENT further reserves the right to alter any or all fees from time to time, without notice. The User shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the use of the services.
In the rare cases if the recharge is not successful for any reason whatsoever, the debited amount will be automatically refunded to the WHALETAIL PAYMENT E-Wallet of the user. mobile pay processes all refunds automatically without any human intervention. The refunds will be credited to your E-Wallet at WHALETAIL PAYMENT. You can log in to your mobile payment account through your email ID used during the payment and OTP. You can use your refunded amount to make a new recharge and put 7-10days Timeline for Refund from the bank’s end.
WHALETAIL PAYMENT will process a refund if the payment was successful and the user did not receive the recharge, in such cases WHALETAIL PAYMENT will refund the money back to the user’s WHALETAIL PAYMENT E-Wallet. The user can use the amount to make a new recharge.
Note: WHALETAIL PAYMENT will not be responsible for wrong recharges due to any incorrect information provided by the user. In all such cases no refund will be provided to the user.
In many rare cases if you have not received the recharge and the refund has also not been provided to your E-Wallet, you can request for a refund by contacting our customer support at
WHALETAIL PAYMENT